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Investor grievance redressal

A clear way to raise a concern with i2 Finserv, reach your complaint contact and understand what happens next.

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Grievance Redressal Officer (GRO)

Anjum Aggarwal is i2 Finserv's Grievance Redressal Officer. If one channel is unavailable, use the other and retain your sent message or call details for follow-up.

Full name
Anjum Aggarwal
Designation
Grievance Redressal Officer
Office address
DSS 166, first floor, HUDA Market, Sector 31, Faridabad, Haryana, India
Working hours
Monday to Saturday, 9 am to 6 pm IST
Acknowledgement target
within seven business days of receipt
Level 1 resolution target
within 15 working days of receipt

Messages sent outside these hours are handled during working hours.

How to raise a complaint

Email your concern or call the officer above. To help us understand it, include:

  • Your name and a preferred reply channel.
  • The service, scheme or transaction involved and relevant dates.
  • A brief description of the issue, supporting correspondence and the outcome you seek.

Do not send passwords, OTPs or unmasked identity documents. This website does not issue an automatic complaint reference. Keep a copy of your email or note the date and time of your call.

Acknowledgement and resolution

We acknowledge complaints within seven business days of receipt. For complaints handled at i2 Finserv, the Level 1 resolution target is within 15 working days of receipt. An acknowledgement is not a resolution.

When following up, refer to your original message and any response you received. These are handling targets, not a guarantee of an outcome.

5-level escalation matrix

Mutual fund complaints only

If a mutual fund complaint remains unresolved, use the next applicable step. The times below are review points for when to consider escalation; external organizations control their own eligibility, process and response times. Follow each official channel's current instructions.

  1. Level 1

    i2 Finserv 路 Anjum Aggarwal

    Start with the complaint email or phone above. We aim to resolve the complaint within 15 working days of receipt. If it remains unresolved, consider the concerned AMC.

    Level 1 resolution target

  2. Level 2

    Concerned asset management company (AMC)

    Contact the AMC's Investor Relations or Customer Care team, using the contact details in your scheme documents or on the AMC's official website. Use 15 working days as a follow-up review point, subject to the AMC's current process.

    AMC review point

  3. Level 3

    AMFI investor grievance route (IGRC)

    Check AMFI's current investor grievance guidance and contact details for complaints involving mutual fund distributors. Use 30 days as a follow-up review point, subject to AMFI's current process.

    AMFI review point

    Visit AMFI (opens in a new tab)
  4. Level 4

    SEBI SCORES

    For an eligible securities-market grievance, use SEBI's online complaint portal. Timing follows SEBI's current process. Retain the reference provided by the portal and follow its review instructions.

    Per SEBI process

    Visit SCORES (opens in a new tab)
  5. Level 5

    SMART ODR

    For an eligible unresolved securities-market dispute, review the online conciliation and arbitration process. Timing follows that process, and the portal's eligibility rules and applicable fees govern its use.

    Per ODR process

    Visit SMART ODR (opens in a new tab)

i2 Finserv 路 Investor information

Last updated 5 October 2026

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